Megacsino Privacy Policy –
How We Protect Your Information

Welcome to Megacsino. This privacy policy explains how we collect, use, store, and protect your personal information when you use the megacsino.app website and our mobile application.

We believe in transparency and customer satisfaction. This privacy policy is written to be clear and comprehensive so you always know where your data goes. By using Megacsino, you are considered to have agreed to this policy.

If you have any questions about our Privacy Policy, feel free to reach out at any time. We are always ready to address your concerns.

Personal Information: We collect the following information during registration:

• Full name and date of birth.
• Mobile number and email address.
• Full address (including district and thana).
• ID number (NID, passport, etc.).
• Payment method details.

Gaming activity data: When you play, we collect:

• Game type, stake amounts, and session times.
• Win and loss history.
• Bonus usage details.
• A complete record of every transaction.

Technical Information: We automatically collect:

• IP address, device type, and device model.
• Browser information and operating system.
• Your click patterns and page views on the website.

We collect your information through several methods:

Megacsino uses your information solely for the following purposes:

We Do Not Share Your Information For commercial purposes or sale to third parties. However, data may be shared with a limited set of partners in the following cases:

• Payment Processors: Financial institutions involved in processing deposits and withdrawals.
• Verification Services: Licensed third-party providers for KYC and identity verification.
• Legal liability: Court orders or lawful requests from government authorities.
• Service Provider: Trusted partners for cloud hosting, database management, email delivery, and related services.

The Megacsino website uses cookies and similar tracking technologies to deliver the best possible experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

Manage cookies: You can disable all or specific cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the site.

Under our privacy policy, you have the following rights:

• Right to access: You can request to see what information we have stored about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated or corrected.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted (subject to any legal obligations we are required to fulfill).
• Right to Restriction: You can request that we restrict the processing of your information.
• Right to Portability: You have the right to receive a copy of the data we hold about you.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our privacy team. We will respond within 30 days.

Megacsino retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Active Accounts: All data is retained in full while your account remains active.
• After account closure: Audit logs are retained for up to 36 months for legal and security purposes.
• Transaction Records: Generally retained for 7 years in accordance with local law.
• Marketing Data: Until you opt out or close your account.
• Cookie and tracking data: Typically up to 12–18 months.

Megacsino follows industry-leading security standards to keep your data safe. We have implemented:

• 256-bit SSL Encryption: All transactions and logins are completed through encrypted channels.
• Firewall Protection: Multiple firewall layers prevent unauthorized access.
• Regular Audits: Security audits are conducted by independent third parties.
• Employee training: Our team receives regular data protection training.
• Backup System: Regular backups are performed to prevent data loss.
• Access controls: Only authorized personnel have access to personal information.

Contact us for any questions, concerns, or to exercise your privacy rights:

You may also escalate privacy-related concerns to the relevant authority in your jurisdiction. However, we encourage you to reach out to us first so we can resolve the issue directly.